Contact Information

While you have stock in our warehouse, we ship out within 24 hours after your orders arrive in our ERP system.

Yes, we can include your thank-you cards or branded inserts in every parcel. We also work closely with packaging factories to help you create fully customized branded packaging.

In most cases, 95% of parcels arrive within 3–10 days. We are constantly optimizing routes to find the fastest and most price‑competitive lanes for dropshippers.

If you become aware of any claim or potential claim related to defective products or product liability, please inform our team immediately in writing and provide all relevant information and documentation. This allows us to investigate the issue and take appropriate action. Our team will provide reasonable assistance, at our cost, to help protect your reputation and ours. However, you must not settle any such claim on our behalf without our prior written authorization.

We take pride in providing high‑quality fulfillment services, and for your peace of mind we guarantee the following:

• Products damaged or broken on arrival will be resent by us.
• Packages that are completely lost in transit will be resent by us.

However, we do not guarantee the following:

• Packages lost in customs.
• Packages lost because the buyer entered an incorrect address.
• Packages returned because the buyer refused delivery for any reason.
• Packages that cannot be delivered because the buyer is unavailable after multiple attempts.
• Products that become defective after prolonged use.
• Packages that arrive after the expected shipping time during periods of extraordinary delays (logistics disruptions, force majeure, etc.).

For parcels with a total cost (product cost + shipping + handling) above 15 USD, we do not provide an automatic resend guarantee. In these cases we strongly recommend adding shipping insurance to reduce risk.

We typically require at least 10 orders per day per product. If you are not yet at that daily volume but are confident in your product, we can still work together if you are willing to commit financially to an initial batch equivalent to around 30 orders.

The time it takes to prepare a quote depends heavily on the specific product. In most cases we respond within 24 hours, but for some products it can take longer and we may reach out for additional details. For every serious product request we call the factory directly (rather than just browsing Alibaba) to build a solid relationship and ensure we get the best possible quality and terms for you.

We provide you with an all‑in price per order that includes both product cost and shipping cost for each destination country. There are no additional hidden fees on top of these quoted prices.

We usually ask you to prepay roughly 3–5 days worth of expected orders (or around 500 orders if you choose that model). Once you send us the payment confirmation, we begin purchasing inventory for you. Fulfillment can only start after the funds arrive in our account, which typically takes 2–5 days depending on the sending country. This amount is not a traditional deposit – once we begin fulfilling orders, we deduct each order from your balance and track everything transparently in a shared Google Sheet. When your balance becomes low or negative, our team will notify you so you can top up in time and avoid any interruption in purchasing inventory or shipping orders.

Yes. Once you are ready to move beyond a generic product, we can work directly with the factory to customize individual components or features based on your ideas or customer feedback. We usually optimize step by step so that each investment into customization delivers a clear return. Pricing, lead times, and minimum order quantities (MOQ) depend on your specific project, but we consistently negotiate strong terms for our clients.

Yes. In fact, stocking inventory for you is one of the key ways we achieve faster and more reliable fulfillment than many other agents. Based on your current and projected daily order volume, we purchase and hold inventory in our warehouse so we can process orders as quickly as they come in.

We source primarily from large, established factories with a strong track record and robust internal quality control (QC) processes. In addition, we run our own QC procedures before products leave the warehouse. However, especially with newer products on the market, there can occasionally be unforeseen defects. In these cases your feedback is crucial: share your customers' comments with us, and we will work closely with the factory to continuously improve the product so you can always offer the best possible version.

Our team will provide you with a detailed listing of all items shown in the photos. These prices include transportation to the delivery point. Prices may be adjusted at the start of each new agreement or year. You are responsible for all fees and charges incurred with each item shipped by our team directly to the end customer. The dropshipping fee is already included in the quoted price for each item.

You agree that it is your sole responsibility to collect, report, and remit all applicable taxes to the correct tax authorities for all business transactions, sales, or revenue arising from the sale of our team's products. Our team is not obligated to determine whether any sales tax applies and is not responsible for collecting, reporting, or remitting any tax information arising from any transaction involving the images or photos provided.

Our team provides a 30‑day return policy during which an end customer may return an item that is undamaged, unworn, and has all original tags attached (at their own expense).

You are responsible for providing the correct shipping address. Our team will charge you for any and all fees incurred as a result of an incorrect or incomplete address. If the apartment or suite number is missing, or an incorrect postal code is provided and a reshipment is required, an additional shipping charge equal to the original shipping cost will be added to your account. A 25% restocking fee applies to all packages returned to our team due to an incorrect address being supplied.

During the course of doing business together, confidential information about your business and our team's business must remain protected. Such confidential information may include market prices, website visitor numbers, inventory levels, product features and pricing, anticipated new products, as well as our sales practices and programs. You agree that this confidential information will be used solely for the purpose of conducting business with our team. You must not disclose or distribute any confidential information to any competitor of our team or to any third party without our team's express written consent. All images of all products supplied by our team, including images on our website and on catalogue media (DVD, Blu‑ray, etc.), are the exclusive property of our team. You may use these images only in connection with the sale of our products and only in compliance with any policies or terms stated by our team. No other use or distribution is permitted, and you may not use our images in connection with products from any person or entity other than our team. Prices and product availability are subject to change; important changes will be communicated to you in advance where possible. By placing an order, you accept all of our team's terms and policies set forth in this agreement. Our team reserves the right to modify any of the terms of this agreement with notice to you.

In general, we cannot ship products that are over 60 cm in length, standalone batteries or battery packs, liquids over 100 ml, or other items classified as hazardous materials. If you are unsure whether a product is allowed, please check with our team before you launch it.

Yes, we can provide invoices for past payments and/or detailed order costs to meet your local accounting requirements. Please note that we typically do not provide formal invoices before payment, as this slows down the fulfillment process and makes operations less efficient.

We normally provide tracking numbers after we have received your payment and locked in the funds (for example, via PayPal). Orders can then be processed and shipped once inventory is available, which is typically within a few days for initial batches. Unlike some agents who generate tracking numbers long before a parcel is shipped, we can follow strict rules to upload tracking only when the order has actually left our warehouse. You can choose the option that best fits your workflow.

No. To protect the privacy and competitive advantage of our high‑volume clients, we have a strict policy against recommending specific best‑selling or so‑called "winning" products.

Yes. We have been working with YunExpress since we started our business. In addition, we have built a network of logistics partners that offer fast and stable delivery times to many different countries.

We started with just a few dozen orders per day and have grown to comfortably handle thousands of orders per day. Our fulfillment system is continuously improved and supported by a modern WMS, which helps us keep error rates low and processing highly efficient.

Before we start working together, we will quote you an all‑inclusive price per SKU. You can either prepay to build inventory or arrange payments according to your incoming order volume. We begin sourcing once we receive your payment. You can typically pay via PayPal (Friends and Family), Wise (formerly TransferWise), Payoneer, or international bank transfer – whichever option is most convenient for you.

Our biggest advantages are fast delivery, reliability, and operational stability. We understand that in dropshipping, keeping your winning products and ad campaigns running smoothly is critical. Faster and more reliable delivery significantly reduces complaints and chargebacks, which protects your ad accounts, your store, and your cash flow. While very cheap shipping lanes may look attractive, they often make it difficult or impossible to scale profitably. We focus instead on the best price‑to‑service ratio: competitive rates combined with dependable, scalable logistics.

Our primary fulfillment center is based in Shenzhen, China. We also work with selected partner warehouses in other key regions to support local or regional fulfillment where needed.

We typically fulfill orders from Monday to Saturday, except on official Chinese public holidays when our courier partners do not operate. Our team also responds to client communication mainly from Monday to Saturday, and we handle urgent issues on Sundays whenever possible.